SHIPPING & RETURNS
We usually process your order within 1-3 working days. As soon as your order has been handed over to our shipping partner, you will receive a link to track your shipment. The delivery time to Austria and Germany is usually 2-4 working days. The delivery time to other EU countries is up to 10 working days.
We send our gift vouchers free of charge within the EU. We are more than happy to personalize the voucher with a handwritten note and send it directly to the recipient. Simply send us an email after you have placed your order.
*Gift vouchers do not count towards the minimum order value for free shipping.
As a small company, it is currently not possible for us to cover the costs for returns. Therefore, please ensure that your return is sufficiently franked, otherwise your package will unfortunately not be accepted or the penalty fee will be offset against your credit note.
Please keep the receipt of your return until you receive a confirmation email from us that the return has been received.
We kindly ask you to send us a short info via email before you return your order to us. Thank you!