SHIPPING, RETURNS & PICK-UP
We usually process your order within 1-3 working days. As soon as your order has been handed over to our shipping partner, you will receive a link to track your shipment. The delivery time to Austria and Germany is usually 2-4 working days. The delivery time to other EU countries is up to 10 working days.
We send our gift vouchers free of charge within the EU. We are more than happy to personalize the voucher with a handwritten note and send it directly to the recipient. Simply send us an email after you have placed your order.
*Gift vouchers do not count towards the minimum order value for free shipping.
PICK-UP IN LINZ
We offer a free pick-up of your order from our Showroom at Fadingerstraße 11 in 4020 Linz, Austria (three minutes walk from Landstraße). We usually pack your order within 24 hours and then send you a confirmation.
You can then pick up your order during our opening hours . If these times don't suit you, please send us an Email to firstname.lastname@example.org - we will for sure find a suitable pick-up time for you!
As a small company, it is currently not possible for us to cover the costs for returns. Therefore, please ensure that your return is sufficiently franked, otherwise your package will unfortunately not be accepted or the penalty fee will be offset against your credit note.
Please keep the receipt of your return until you receive a confirmation email from us that the return has been received.